We offer refunds on all products that are declared defective and that were purchased from the Earth’s Enrichments online store. Please call us at 1-888-958-5687 to have your products declared defective before sending them back. If your products are approved as being defective, you can return them to Earth’s Enrichments for a full refund of the purchase price, less shipping and handling.
Please send your items via UPS, USPS or FedEx with tracking to ensure delivery. Include with your return a copy of your packing slip and the reason for your return. The estimated refund time is 7-14 business days from the date in which the products are delivered to Earth’s Enrichments.
Return your products to:
2330 N. Howard Street
Baltimore, MD 21218
If you purchased Earth’s Enrichments products anywhere other than from our online store, please contact that seller directly to inquire about their return policy.
Products that are undeliverable to the customer and returned to Earth’s Enrichments will not be automatically reshipped. The customer must contact Earth’s Enrichments within 7 business days of notice from Earth’s Enrichments that the package was undeliverable. At this time, the customer can either (A) have the package reshipped at the additional cost of shipping and handling or the customer can (B) cancel the order and receive a full refund of the purchase price, less online transaction fees, shipping, and handling.
If the customer does not Contact Earth’s Enrichments within 7 business days of notice that the package was undeliverable, the order will be canceled and the customer will receive a full refund of the purchase price, less online transaction fees, shipping, and handling.